Shipping Policy for Chaitus Media
At Chaitus Media, we are committed to delivering your cherished memories in a safe and timely manner. This policy outlines our shipping practices for delivering physical and digital products to our clients.
1. Delivery of Digital Products
- Digital deliverables, such as edited photos and videos, will be provided through secure online platforms (e.g., Google Drive, Dropbox, or similar services).
- Clients will receive a download link via email or other preferred communication channels.
- Digital files are typically delivered within the agreed timeline stated in the service contract.
- It is the client’s responsibility to download and back up the files upon receipt.
2. Shipping of Physical Products
- Physical deliverables, such as photo albums, printed photos, or USB drives, will be shipped to the address provided by the client.
- Chaitus Media uses reliable courier services to ensure the safe delivery of products.
- Shipping timelines will vary depending on the client’s location, but most deliveries are completed within 7-14 business days after production.
- Clients will be notified of the shipment via email, including tracking information where applicable.
3. Shipping Charges
- Shipping charges, if any, will be communicated to the client at the time of booking or during the order process.
- Any customs duties, taxes, or additional fees imposed by local authorities are the client’s responsibility.
4. Packaging
- All physical products are securely packaged to prevent damage during transit.
- In the unlikely event of damage during shipping, clients must notify Chaitus Media within 7 days of receiving the product for resolution.
5. Delivery Issues
- If a shipment is delayed beyond the expected delivery date, Chaitus Media will work with the courier service to resolve the issue promptly.
- In case of lost shipments, Chaitus Media will replace the product at no additional cost to the client.
6. International Shipping
- International shipping is available for physical products. Clients must confirm their shipping address and agree to any additional charges for international delivery.
- Delivery times for international shipping may vary depending on the destination country.
7. Contact Us
For questions or concerns regarding shipping, please contact us:
- Email: support@chaitusmedia.com
- Phone: +91-9966993116
- Address: shop no 26, 3rd floor, skanda shopping mall, kurnool 518001
By engaging with Chaitus Media, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for trusting us to deliver your treasured moments.