Legal

Shipping Policy

At Chaitus Media, we are committed to delivering your cherished memories in a safe and timely manner. This policy outlines our shipping practices for delivering physical and digital products to our clients.

1. Delivery of Digital Products

  • Digital deliverables, such as edited photos and videos, will be provided through secure online platforms (e.g., Google Drive, Dropbox, or similar services).
  • Clients will receive a download link via email or other preferred communication channels.
  • Digital files are delivered in line with the timeline agreed in the service contract.
  • It is the client's responsibility to download and back up the files upon receipt.

2. Shipping of Physical Products

  • Physical deliverables, such as photo albums, printed photos, or USB drives, will be shipped to the address provided by the client.
  • Chaitus Media uses reliable courier services to ensure safe delivery of products.
  • Shipping timelines vary depending on the client's location.
  • Clients will be notified of the shipment via email, including tracking information where applicable.

3. Shipping Charges

  • Shipping charges, if any, will be communicated to the client at the time of booking or during the order process.
  • Any customs duties, taxes, or additional fees imposed by local authorities are the client's responsibility.

4. Packaging

  • All physical products are securely packaged to prevent damage during transit.
  • In the unlikely event of damage during shipping, clients must notify Chaitus Media within 7 days of receiving the product for resolution.

5. Delivery Issues

  • If a shipment is delayed beyond the expected delivery date, Chaitus Media will work with the courier service to resolve the issue promptly.
  • In case of lost shipments, Chaitus Media will replace the product at no additional cost to the client.

6. International Shipping

  • International shipping is available for physical products. Clients must confirm their shipping address and agree to any additional charges for international delivery.
  • Delivery times for international shipping may vary depending on the destination country.

7. Contact

For questions or concerns regarding shipping, please contact us:

By engaging with Chaitus Media, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for trusting us to deliver your treasured moments.