Legal

Cancellation & Refund Policy

How we handle cancellations, rescheduling, and refunds for bookings made with Chaitus Media.

1. Booking Deposit

All reservations require a non-refundable deposit that secures service availability. The booking deposit is non-refundable under any circumstances except when the cancellation is initiated by Chaitus Media.

2. Cancellation Policy

Client-initiated cancellations

Cancellations must be submitted formally in writing. The terms are:

  • Less than 30 days before the event: the client will be responsible for 50% of the agreed service fee.
  • Within 7 days of the event: full payment of the agreed service fee.

Chaitus Media-initiated cancellations

If we must cancel, you will receive complete reimbursement, including the deposit.

3. Rescheduling Policy

Written requests are subject to availability. A rescheduling fee may apply for requests made within 30 days of the event. Chaitus Media reserves the right to decline requests that conflict with other bookings.

4. Refund Policy

Refunds, when applicable, are processed within 14 business days via the original payment method. No refunds will be provided for services already rendered, including partial deliverables such as edited photos or videos.

5. Exceptions

Case-by-case considerations exist at management's discretion, including force-majeure events such as natural disasters.

6. Contact

For questions about this policy, please contact us: